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2 Teleworking has become a widespread phenomenon worldwide, reflecting a global desire to redefine the organisation and practices of future workplaces. Traditionally, work has been performed in a fixed, standardised location, but tomorrow's workplaces will be more versatile and flexible. The new forms of blended working will become increasingly common (co-working, flexible workspace, eco-friendly working, etc.), giving a pride of place to mobility and working from anywhere ( "Work From Anywhere" ). According to a study by the global consultancy firm McKinsey 1 published in May 2021, over 90% of businesses will combine both remote and face-to-face work. Simultaneously, technological developments will simplify tasks, both in the office and on the shop floor. Automation will improve productivity, while powerful digital tools will enable teams to work together in any situation. What changes should organisations consider when adapting to this new world? How can we anticipate and take advantage of this paradigm shift now? Because the work of tomorrow is being shaped today, we at Manutan outline these new work practices and the environments in which they will take place and provide you with ideas for anticipating these disruptions. The Manutan team CONTENTS P. 3 P. 6 P. 9 P. 10 P. 11 P. 14 What will the work of tomorrow look like? Ever-evolving work practices Reinventing the workplace The work of tomorrow will be inclusive or nothing An increasingly sustainable corporate world Challenges for the businesses of tomorrow 1 McKinsey Study, What executives are saying about the future of hybrid work, 2021
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3 1. WHAT WILL THE WORK OF TOMORROW LOOK LIKE? The recent technological disruptions have been entirely unprecedented and have enabled a quantum leap in the shortest possible time. This transformation is noticeable not only in our daily lives (primarily through the collaborative economy) but also at the workplace. The Internet, telephony and all the new uses of digital technology have revolutionised the way we work. However, it would seem it is only the beginning and that "phygital" (the fusion of the physical and the digital) is indeed the future of business, as in the Nespresso shops, which are wholly interconnected to improve customer satisfaction 2 . New digital tools are constantly being introduced in the office, thereby enhancing the daily exchanges between teams, irrespective of their geographical location. According to the international strategy consulting firm McKinsey & Company 3 , tomorrow's businesses will need to be increasingly agile and flexible. In the same manner, automation technologies are transforming the workplace. To prepare for this challenge, organisations need to address three different issues: strategy, skills and social responsibility. In tomorrow’s workplace, companies will need to increasingly develop asynchronous communication, consisting of annotations and comments on shared documents. This change will enable people to work together without necessarily being connected at the same time. Therefore, we will move towards alternating between synchronous work (virtual meetings, brainstorming) and asynchronous work (via Slack, Spark, Workplace, Trello, Teams or a shared Google document). Digitalisation and automation are transforming the very foundations of work. The decades-old way of thinking about work is now completely outdated, with no going back, it seems. Tomorrow's workplace will be largely nomadic. Therefore, the entire organisation will need to be rethought, with attendant benefits and its challenges. THE BENEFITS OF REMOTE WORKING The expected advantages of remote working are numerous, and they benefit both companies and their employees. Several North American studies have highlighted some of the most significant benefits involving employees selected as part of a WFA 4 (Work From Anywhere) research programme. Several organisations have examined the benefits of remote working. They have adopted Work From Home (WFH) or Work From Anywhere in part or in whole. Such is the case with the US Patent and Trademark Office (USPTO), TCS (Tata Group) and Gitlab, which have decided to disperse all their employees and eliminate physical offices. The conclusions of these studies all point in the same direction, with very favourable outcomes. 2 Emarketerz, Phygital : definition and example of phygitalisation with Nespresso shops, 2020 3 McKinsey Global Institute, The future of work in Europe, 2020 4 Étude Harvard Business Review, Our Work-from-Anywhere Future, 2020
